Instacart Doesn't Want'No' For an Answer

摘要

When Instacart Inc.'s eponymous grocery delivery app gets a new order, it typically alerts a nearby "full-service shopper," its term for the worker who gathers and delivers the groceries, by sending the order to the worker's phone with a bright green "ACCEPT" button and a repetitive pinging sound. But even if that shopper-who ostensibly has the flexibility to reject a gig-decides the latest one isn't worth the time and effort, the on-demandfood delivery platform usually doesn't offer an option to decline.