Business Alignment Starts With Quality Of Experience

摘要

Business alignment won't emerge from technical silos, so start at the top: with the customer's experience. Tools and technologies for infrastructure management are always improving, but the metrics they use are still specifically oriented to the traditionally separate IT silos of networks, systems and applications. Consequently, the overall context for and commitment to effective performance management remains vague for many IT organizations, and even for many service providers. This status quo is challenged, however, by the growing imperative that IT support business objectives in an accountable manner. This is what business alignment really means, and it's a top priority among 83 percent of IT and service provider respondents recently surveyed by Enterprise Management Associates (EMA).