POPULOUS SURVEY SHOWS TRAVELERS HAVE CONCERNS ABOUT FLYING, BUT ARE READY TO RETURN TO THE AIRPORT

摘要

Populous, with Qual-trics, has released the results of a national survey that can help owners and operators of airports understand how COVID-19 has influenced passengers' expectations and fears during travel. With responses from nearly 2,200 people age 18+ who have taken at least five trips over the last 18 months for business or leisure, the survey revealed data and potential solutions to an array of concerns, including security check- points, food and beverage purchases, gate boarding, and arrivals. Overall, business travelers were the dominant group of respondents planning to travel in 2020 at 84%, over leisure travelers, of which only 71% planned to travel this year. In general, 79% of all respondents were comfortable going to an airport with the proper protection and protocols in place, such as wearing masks and social distancing, and limiting the number of passengers in the concourse.