The changing face of retail

摘要

Retail banking is predicted to remain a driving force, though it will have to adapt as customer needs change. But how a bank utilises the technology at its disposal could be crucial to its survival, says Michael Imeson. Everyone has their own views on what retail banks will look like in the future. But some things seem certain. Retail banking is still the main force in banking, and will stay that way for the foreseeable future, despite the relentless growth of investment banking, corporate banking, asset management, hedge fund management and other forms of finance.