Do-not-call list leaves call centers struggling

摘要

More than 50 million Americans registered for the national do-not-call list, which went into effect Oct. 1, and early signs indicate the telemarketing industry is already suffering. "We're seeing a dramatic reduction in the size of call centers, and we've seen a number of call centers go out of business. But I think it will take another three or four months for this to shake out," said Tim Searcy, executive director of the American Teleservices Association. One company. Spectrum Marketing Services, Philadelphia, went of out business. Teleperformance USA closed call centers in Butte and Kalispell, Mont., laying off about 150 workers, and Future Call shut its Colorado Springs, Colo., center, eliminating 135 positions. Teleperformance and Future Call did not return calls seeking comments.