Providing Superior MRO Services Through the Duncan Aviation KnowledgeBase

摘要

No matter how skilled an MRO may be, its capabilities are usually tied to its technicians' knowledge base. When the most experienced of those technicians leave or retire, that knowledge can be lost to the MRO and its clients. At the same time, problems that are new to some MRO technicians may have been resolved by other employees in the past. But unless this knowledge is actively shared across the company-with an ease of access akin to searching Google for answers-the first set of technicians may end up "reinventing the wheel" by solving the problem all over again.