Kuala Lumpur Receives First ACI Service Quality Award

摘要

Malaysia's Kuala Lumpur International Airport is the first to be presented an Airport Service Quality (ASQ) Assured certificate following a successful audit of its airport passenger service quality management system, according to Airports Council International (ACI). The award was presented at ACI's world assembly in Buenos Aires. ACI established the ASQ Assured certification for airports to measure and endorse service quality management systems in place at facilities. "As airports grow more competitive and the industry tries to bring back some of the enjoyment of traveling, these tools can really help in raising service levels," said Director General Robert Aaronson. "It is part of ACI's encouragement to the industry to develop an improved experience at airports."