Support is more than just a word

摘要

Whatever product or service your dealership signs up to, your provider promises 'support'. But what does that really mean? There's no doubt a supplier is judged by the level of support delivered. In effect, should anything go wrong, dealers want the same first-time fix from their suppliers that they themselves strive to achieve in their sales and aftersales departments. Our support can be split into three areas: getting started, ongoing performance and trouble-shooting.