HOW TO NEGOTIATE SERVICE LEVEL AGREEMENTS WITH YOUR FLEET PROVIDER

摘要

There are many fleet service providers to choose from, each with an extensive menu of services. Fleet services include such items as maintenance and accident management, acquisition and disposition of vehicles, and driver record and training programs. When creating a request for quote (RFQ), determine the basic services your fleet operation requires. Further detail specific services as vendors respond. Three major issues arc covered in a contract: performance, cost, and legal. The performance clause in the contract spells out both parties' responsibilities. Cost factors are specific program expenses, usually per vehicle. They include vehicle price, depreciation, and provider and program administrative fees.