Never Let Them See Their Sweat

摘要

Ever hear this comment from a customer? "That underarm stain wasn't there when I dropped it off—you must have put that stain on my clothes." Lots of people don't think they perspire and are reluctant to admit that they're the source of their own underarm stain. Rather than arguing with the customer about the source of the stain, remove it before they see it. Customers believe that stain removal is part of drycleaning, and they're right—there should be no excuses. Returning a garment with a stain usually results in the loss of a customer, and if the next drycleaner removes a stain that you left, he's the hero and you're the goat.