Tackling Stains That Customers Allowed to Set

摘要

There are some customers who will only use our service after home treatment-hair spray on ink, talcum powder on grease, peanut butter on mustard or seltzer water on wine-has failed. On rare occasions, one of these treatments will bring about a small level of positive results. But, in most cases, all the customer has done is make the professional's job more difficult. An even greater problem comes when the customer fails to inform the CSR that stain removal has been attempted at home. The residue of the alkali in the bleaching agent used on the coffee, for example, will greatly reduce the effectiveness of the tannin formula used to pre-spot the stain.