Dealing with Difficulties: What to Say When Parties Won't Settle and Only Want to Prove They Are Right

摘要

This article, adapted from "How Mediation Works: Theory, Research, and Practice," published earlier this year by Emerald Insight, is intended in part for a traditional audience of mediators, aspiring mediators, and lawyers. But the book also aimed at a broader audience, including the increasing number of disputants who have been directed or encouraged to mediate by judges or lawyers, yet know little or nothing about it.