Cincinnati/Northern Kentucky International has awarded two new retail concession packages to Paradies Lagardere, which will bring 16 new shops for travelers. The new concepts will give travelers a sense of place and celebrate what the region has to offer. Storefront renovations began Oct. 1, 2018, with opening dates ranging from the second quarter 2019 to fourth quarter 2020. Paradies Lagardere designed several concepts specifically for the airport and its traveler demographics, and also will offer proprietary brands popular at other airports in the U.S. ... Travelers and guests now can start or continue their journey on Kentucky's Urban Bourbon Trail at global restaurateur HMSHost's Book ft Bourbon Southern Kitchen at Louisville International. Book & Bourbon is the first-ever stop on the trail to be located at the airport. Part of the criteria to become a stop on the Urban Bourbon Trail is to offer over 50 different bourbons and foster and uphold Louisville's significant Bourbon culture. Book & Bourbon Southern Kitchen was created specifically to celebrate Kentucky's deep and rich bourbon heritage and features an impressive list of more than 85 world-class bourbons (including several rare labels) and specialized service standards that allow guests to engage with the knowledgeable staff to learn about tasting notes and distilling history. ... As part of Pittsburgh International's sense of place program focusing on local food and beverage options, the city's Quantum Spirits, a craft distillery, has opened at the airport. Quantum is the latest addition to Fraport Pittsburgh's successful Pop-Opps program. "Quantum Spirits is a unique addition to our program," said Eric Sprys, chief commercial officer, Allegheny County Airport Authority. "We are focused on bringing more local offerings to the airport to delight passengers with new discoveries and deliver something you simply can't find anywhere else." With its new pop-up in Concourse B, Quantum Spirits offers exclusive, locally made spirits to go, branded merchandise and special tastings. ... Austin-Bergstrom International offers fresh-baked bagels and coffee at the new Einstein Bros. Bagels/Caribou Coffee now open near Gate 24. Featuring a variety of menu options, including sandwiches, bagel pizza, salads and espresso drinks, this fast-casual establishment also offers an all-day breakfast menu. The airport also has gained Tacodeli, an Austin favorite known for its commitment to local sourcing and Mexican-inspired flavors. Located between gates 23 and 24, Tacodeli brings farm-to-taco ingredients in an array of chicken, pork, beef, and vegetarian tacos, as well as a choice of salads. This new concession will offer a fast-casual dining experience with a selection of handcrafted tacos and salads on the menu. The outlet is operated by airport concessionaire Delaware North. ... Jersey Mike's Subs' authentic fresh sliced/fresh grilled subs are now available at Charlotte Douglas International. The fast-casual sub shop opened in the airport's Atrium in September in partnership with global restaurateur HMSHost. ... Paradies Lagardere has expanded its efforts to improve the customer experience by adding 100 more HappyOrNot Smiley Terminals to select airport locations. The concessionaire originally piloted the terminals in retail locations in Palm Beach and Fort Lauderdale-Hollywood International airports. The terminals allow passengers to rate their experience at check out or upon exiting by selecting 1 of 4 Smiley buttons (very happy, happy, sad, very sad) to represent their satisfaction level. With the HappyOrNot innovative data collection and reporting system, Paradies Lagardere's team members were able to receive this feedback in near real-time and work quickly to correct any negative perceptions. Within weeks after rollout, Paradies Lagardere executives saw first-hand the immediate effects of collecting instant feedback and setting up service decline email notifications. "We had a short, but significant weather event that caused many flight delays in the gates near one of our stores,' said Paul Draeger, regional vice president, operations, Paradies Lagardere. "The delays resulted in traffic 2.5x higher than normal for that store. While our store team was working hard to help customers, the HappyOrNot real-time alerts helped leadership quickly recognize an opportunity, and take immediate steps to deploy additional staff from other stores to improve the customer experience and capture sales."
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