Rocking Chairs in Terminals

摘要

Airport operator Finavia has now introduced rocking chairs where passengers can relax before boarding their flights at airports in Vaasa, Turku, Oulu anc Kittila in Finland. "Airport gate areas are places where all of our customers spenc time before boarding their flights," saic Johanna Metsala, Customer Experience Manager at Finavia. "We were thinking about ways in which to make that time more comfortable and to offer passengers a little 'me' time at the airport. "We decided to test the response to traditional rocking chairs. The experiment wil continue to the end of the year. Based on customer feedback, we will then decide i we will keep them."