FEAR NOT

摘要

"IS THERE A WAY FOR THE FAA TO BETTER MANAGE ITS field and regional agents ... so that certificated enti-ties don't have to consistently deal with an agent thatis being overly difficult due to a lack of experience, a personal bias, are overloaded or overwhelmed with work, or are unresponsive?" That question was submitted to ARSA's inquiry system - a tool providing the "access to industry expertise" proclaimed in the association's list of member benefits. The response, which was published in a recent edition of the hotline member newsletter, described the FAA programs that address disputes between certificate holders and agency personnel. When employed, these avenues are hard to follow and often take years to reach a resolution. That, however, should not stop the industry from using the tools provided - whether an official program or simply through ongoing professional discussion with agency personnel.