What Most Contractors Do that Drive Their Customers Crazy

摘要

Ever wonder why the most irritated people always call you? Actually, it could have less to do with you than it does with the kind of contracting business you operate. (Plus, there's actually good news in the call, which we'll cover in a moment.) Let's be clear: Contractors receive frantic calls because the caller is typically very hot or very cold. Usually, an untimely breakdown has happened in the caller's HVAC world, and his or her panic button has been pushed. From this point, the service you provide can either soothe or increase these feelings of panic and irritation. A better understanding of common complaints can help you both.