Getting engaged

摘要

We all have days when we are more productive than others. Sometimes you get to the office and feel distracted, a bit disengaged, and take a day to do what it should have taken you two hours to get done. On other days, you amaze yourself with your focus and get through your entire in-tray. That's the difference between disengagement and engagement. And when you take how one person might feel and scale it up to include everyone else in the organisation, that's the problem and opportunity of employee engagement. How do you get everyone, at all levels of the organisation, to put in the discretionary effort that is theirs to give or withhold - so that everyone is working in a focused, committed and productive fashion?