Businesses Don't Comewith Satnav

摘要

You're driving through Cornwall, searching for the holiday cottage you booked on the internet. You thought you were on the right road but now you're not so sure. You doggedly insist, however, that this must be the right way. Three villages further on and your resolve waivers, but just to be sure you give it a couple more miles. Five minutes later you agree you have taken a wrong turning and try to find a suitable place to turn around. By the time you do, you are 15 miles out of your way, fuel reserves are low, the children are fighting in the back and you wish you were still in the office! From the point of view of your personal life, this may seem a fairly familiar story with minor consequences - wasted time, additional fuel costs and frayed tempers. But if similar behaviours are exhibited in a business scenario, the results could be far more serious.