TAXATION IS STILL ABOUT PEOPLE, DESPITE DIGITAL PLANS

摘要

Every yaer HMRC conducts surveys with its larger business customers to understand their perception of HMRC. The 2014 surveys have just been published and have some interesting results. Part of the background to this survey is the formation of the Large Business Directorate, which combined the 800 groups of companies and large partnerships dealt with by the Large Business Service (LBS) with the 1,300 businesses covered by the Large and Complex section of Local Compliance. The headline feedback from this survey repeats the results from earlier years: the UK's largest businesses appreciate the value that HMRC's customer relationship managers bring - and that they benefit from HMRC's risk-based approach. Eighty-seven percent of former LBS taxpayers rated HMRC's service as good or very good, compared to 78% of former Large and Complex customers and 68% of Local Compliance taxpayers with a point of contact.