Testing the WHO responsiveness concept in the Iranian mental healthcare system: a qualitative study of service users

摘要

BackgroundIndividuals' experience of interacting with the healthcare system has significant impact on their overall health and well-being. To relate patients' experiences to a common set of standards, the World Health Organization (WHO) developed the concept of health system responsiveness. This study aimed to assess if the WHO responsiveness concept reflected the non-medical expectations of mental healthcare users in Teheran.