Physician-led team triage based on lean principles may be superior for efficiency and quality? A comparison of three emergency departments with different triage models

摘要

BackgroundThe management of emergency departments (EDs) principally involves maintaining effective patient flow and care. Different triage models are used today to achieve these two goals. The aim of this study was to compare the performance of different triage models used in three Swedish EDs. Using efficiency and quality indicators, we compared the following triage models: physician-led team triage, nurse first/emergency physician second, and nurse first/junior physician second.