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Assessment of the Correlation between Appointment Scheduling and Patient Satisfaction in a Pediatric Dental Setup

机译:儿科牙科机构中预约安排与患者满意度之间的相关性评估

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摘要

Introduction. The practice of modern pediatric dentistry requires delivery of quality care in combination with adherence to excellent business as well as time management principles. A definite appointment schedule should be presented to the parents on the first or second appointment. More importantly, the prescribed schedule should be followed to the best of the professional abilities of the pediatric dentist. Aims. The aim of the study was to assess the co-relation between appointment scheduling and patient satisfaction in a pediatric dental setup with the objective of understanding the parameters related to appointment scheduling to increase patient satisfaction. Method. A total of 40 patients, who visited the Department of Pediatric and Preventive Dentistry, YMT Dental College & Hospital, for dental treatment were selected on a random basis. A questionnaire with a set of 6 questions with a rating scale of 1–5 to assess the patient satisfaction related to appointment scheduling was prepared. Results. A significant number of the patients were happy with the existing appointment scheduling system barring a few exceptions.
机译:介绍。现代的儿科牙科实践要求提供高质量的护理,同时还要坚持出色的业务以及时间管理原则。应在第一次或第二次约会时向父母提出明确的约会时间表。更重要的是,应遵循规定的时间表,以尽最大可能达到儿科牙医的专业能力。目的这项研究的目的是评估儿科牙科设备中预约安排与患者满意度之间的相互关系,以期了解与预约安排有关的参数以提高患者满意度。方法。随机选择访问YMT牙科学院和医院儿科和预防牙科科的40名患者进行牙科治疗。准备了一个问卷调查表,该问卷表包含6个问题,评分等级为1-5,用于评估与预约安排有关的患者满意度。结果。除少数例外外,相当多的患者对现有的约会安排系统感到满意。

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