基于RUM的在线网站监控设计与实现

摘要

As competition grows intensively, telecom operators begins to shift from the original era of grabbing user resources to the competing for content and services, and ensuring normal and stable operation of the electronic channels is a top priority. However, the existing monitoring tools of support system have no good way to discover and resolve timely the cases that the user complaints that the system response is slow or unavailable. A monitoring system of the online website is designed and implemented in this paper based on RUM product of HP company and J2EE technology. The practice shows that this system can perceive the situation when a user access to electronic channels in a real-time manner and achieve online website monitoring in the user’s perspective.%随着竞争加剧，电信运营商从原来拼抢用户资源的时代开始向比拼内容、比拼服务转变，保障电子渠道的正常稳定运行更是重中之重。但现有支撑系统的监控手段，对出现的用户投诉系统响应慢、不可用等情况，却没有好的方法去及时发现及时解决。本文基于HP公司RUM产品以及J2EE技术，设计并实现了一套在线网站的监控系统。实践表明，该系统可以实时掌握用户访问电子渠道时的感知情况，实现用户角度的在线网站监控。