目的:对医院后勤服务人员的工作满意度状况进行调查分析,探究有效提高后勤服务质量的关键路径.方法:选取某后勤集团284名员工作为调查对象,对其8个方面的工作满意度进行问卷调查和对比分析.结果:调查对象对医院后勤服务工作总体上呈满意状态,其中对工作的充实程度最为满意,对工作报酬与工作量的比较最不满意,8项满意度指标的员工满意度存在极其显著的统计学差异(P<0.01).结论:该后勤集团在合理有效发挥员工的工作能力、稳定服务人员队伍、营造宽松和谐的工作氛围等方面取得了一定成效,但尚需进一步提高薪酬的公平合理性、改善工作环境与条件并逐步建立健全激励机制.%Objective: Conducted survey analysis on the job satisfaction of hospital rear service personnel to explore the critical path that effectively improve rear service quality. Methods: Selected 284 employees from a rear service group as survey objects and conducted questionnaire survey and comparative analysis on 8 aspects ofjob satisfaction. Results: Respondents were satisfied on hospital rear service in general, among that the work enrichment was most satisfied and the comparing between reward and word load was most unsatisfied. There was extremely remarkable statistical difference (P＜0.01) among satisfaction on 8 aspects. Conclusion: The rear service group had achieved some effects on reasonably and effectively showing the staffs working ability, stabilizing service personnel team and building comfortable and harmonious working atmosphere. But still need to further improving the reward rationality and the working environment and gradually establishing and perfecting the incentive mechanism.
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