医、护、医务社会工作者三方介入急诊复杂事件服务模式研究

摘要

目的 探讨医、护、医务社会工作者三方协同服务于急诊患者的新型服务模式.方法 急诊科设立急诊医务社工,制订医、护、医务社会工作者三方介入处理相关事件的服务流程,依据不同的个案采取相应的服务措施,满足不同患者的需求.结果 三方介入服务模式运行两年来共为165例患者提供了服务;为85例患者提供了经济援助与心理辅导,为45例患者提供了心理支持,申请救助基金46.60万元.结论 医、护、医务社会工作者三方协同服务的新型服务模式,可以弥补医护服务的不足,能为患者及家属提供切实可行的帮助,全面提升医院的服务质量.%Objective To explore a new service model of the doctor - nurse - medical socical worker cooperation in emergency patients. Methods Social workers were employed in emergency departments, and the service flow charts for doctors, nurses and medical social workers to cooperate and deal with related issues were developed. And different services were provided for different patients,so as to meet specific individual needs. Results Two years after implementing the model,165 patients received services,85 patients received economic assistance as well as psychological consultation,and 45 patients received psychological supports. We successfully applied for assistance fund of 466 thousands RMB. Conclusion The new service model of doctor - nurse - medical social worker cooperation can not only compensate for the insufficiency of the doctor - nurse service model, but also provide patients and their family members with practical help, thus lead to a comprehensive escalation in the quality of hospital services.