Objective: To assess patient satisfaction with services provided in inpatient health care settings in Lebanon. Methods: Our cross-sectional study enrolled patients who spent a minimum of one night in any ward at accredited hospitals in various regions of Lebanon. A structured questionnaire covering multiple domains was utilized to assess patient satisfaction as well as capture demographic data and visit characteristics. Results: From the pool of 1300 patients given questionnaires, a high response rate (92.8%;1206) was achieved. Most (60.4%) respondents had the second class medical insurance coverage;only 99 (8.2%) had a first class coverage. Patient satisfaction was influenced by age, educational level, and medical insurance coverage class. Most respondents were pleased with overall nursing care (96.6%), and physician consultations (95.4%), P = 0.001. Conclusions: Patient satisfaction with hospital care is significantly influenced by patient’s provider interactions during the episodes of care. Furthermore, the surrounding physical environment also has an influence on patient satisfaction. Also, our results showed the acceptable level of satisfaction about the healthcare system delivered in Lebanon. This could be enhanced if appropriate management decisions will be implemented to overcome weakness and barriers.
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机译:在本期 - 2018年11月:麻醉中心Care Center标准DOT新颖技术对于Patella Luxian Center Dot高血液领先于捕获的塔斯马尼亚魔鬼中心点基线生物化学参数在东部水龙中心DOT控制释放装置在Alpacas Center Dot中铬和锌中的铬控释装置 磁共振与磁性共振射线分析中心点分流与狗手术管理