机译:基于Serviqual模型的中国铁路客运服务质量评价分析
Business School University of Shanghai for Science and Technology Shanghai 200093 China;
Business School University of Shanghai for Science and Technology Shanghai 200093 China;
Department of Transport&Planning Delft University of Technology Delft 2628CN Netherlands;
School of Computer and Communication Engineering Changsha University of Science and Technology Changsha 410114 ChinaSchool of Information Science and Engineering Fujian University of Technology Fuzhou 350118 China;
Railway; passenger; transport; service; quality; evaluation; index; SERVQUAL; model; satisfaction;