应用品管圈减少新入院患者病区等候时间的实践效果

摘要

Objective:To analyze the effect of Quality Control Circle (QCC) on reducing waiting time of newly hospitalized patients. Methods:The QCC were used for analyzing and observing waiting time of newly patient. Results:Before quality improvement, the waiting time of newly patients was 4209 min in all and 135.77 min per patient. After quality improvement, they were 135.77 min and 33.27 min respectively, decreasing 74.0%. Conclusions:Using QCC in reducing waiting time will make patients to receive treatment in time. Moreover, it will also improve the efifciency of nurses and the utilization of beds.%目的：分析探讨品管圈活动减少新入院患者病区等候时间的实践效果。方法：采用品管圈的方法，对新入院患者病区等候时间进行调查统计和分析，并采取措施降低新入院患者病区等候时间。结果：改善前新入院患者病区等候时间合计为4209分钟，平均每位患者等候时间为135.77分钟。通过采取措施，新入院患者的病区等候时间缩短到1497分钟，平均33.27分钟，下降了74.0%。结论：采用品管圈活动减少了患者等候安置床位时间及辅班护士接诊时间，使患者可及早接受治疗，提高了护士工作效率及医院床位使用率。