Outpatient intravenous infusion nursing process, due to environmental factors, care factors and patient factors that can lead to poor nurse technology, puncture unsuccessful, the lack of communication skills, the nurse-patient relation-ship strained, not a mere formality emphasis on health education and do not jump the queue system strict security issues and other care. For the care and safety problems and their causes, should be developed to strengthen the three group train-ing to improve professional standards, strengthen health education, improving transfusion management system, establish a good nurse-patient relationship, enhance service awareness, standardize transfusion service processes, strict check system, gradually increase the infusion nursing quality assurance transfusion safety.%在门诊静脉输液护理过程中,由于环境因素、护理因素和患者因素,可导致护士技术不佳、穿刺不成功,缺乏沟通技巧、护患关系紧张,不重视健康教育和查对制度执行不严格等护理安全问题. 针对护理安全问题及其产生原因,应制定加强三基培训,提高专业水平,加强健康教育,完善输液管理制度,建立良好的护患关系,提高服务意识,规范输液服务流程,严格查对制度,逐步提高输液护理质量,保证输液安全.
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