An examination of bank employees' job satisfaction after a merger and acquisition.

摘要

Merger and acquisition (M&A) activity in the United States in the 21st century has dramatically increased. Dissatisfaction within the nonfinancial and service industries in the 1990s revealed damaging effects on M&As, but a lack of research exists regarding job satisfaction among bank employees after an M&A. This quantitative descriptive study involved examining several facets of job satisfaction among bank employees involved in an M&A 1 to 2 years postmerger, assessing whether satisfaction related to employees' demographic identity, and determining whether differences existed among the satisfaction facets. The Abridged Job Descriptive Index (AJDI) and the Abridged Job in General (AJIG) survey instruments were used to measure participants' levels of job satisfaction. The independent variables were age, gender, job level, job tenure, and level of education. Data from the AJDI and AJIG were analyzed using two-way analyses of variance (ANOVAs), repeated measures ANOVAs, multiple regression, and factor analysis. Two-way ANOVAs revealed respondents over 40 had higher satisfaction with M&As, and respondents in managerial positions (compared to staff-level respondents) also had higher satisfaction with M&As, F(1, 225) = 11.31, p .01. The interaction between job tenure and job level was significant, where respondents with 5 years of experience or less had similar levels of satisfaction and staff with more experience had lower levels of satisfaction than those in managerial positions, F(1, 225) = 6.21, p = .01. Understanding the factors that contribute to job satisfaction might enable bank leaders to deploy strategies to ensure successful mergers.