The implementation of e-government in the Republic of Yemen: An empirical evaluation of the technical and organizational readiness.

摘要

Due to the increased organizational dependence on information systems and technology, most of today's organizations and governments have plans to implement information technology and e-government in all of their job processing and communication tools. The Republic of Yemen is a third world country that is trying to implement e-government not just in its private organizations but also in its governmental agencies. The Republic of Yemen's government has initiated an e-government plan that starts with five ministries, which represent the heart of, the economy and social services in The Republic of Yemen. The Yemeni government is trying to find the appropriate e-government model to enhance the economical growth and provide the people with the best and fastest services offered by this new technology. To evaluate the situation in The Republic of Yemen, this paper evaluated the technical and organizational readiness for e-government implementation. The primary objective was to identify the challenges facing the implementation process and offer appropriate solutions to overcome these challenges. This study examined some successful e-government models for their effectiveness and flaws, which will help during e-government implementation in The Republic of Yemen. This study employed mixed method research approach that includes quantitative and qualitative data collection and analysis techniques such as personal interviews and survey questionnaires. The researcher conducted personal interviews with 96 ministry officials and employees from 12 ministries. The purpose of these personal interviews was to get an overview of the e-government readiness in the Ministries and determine if they are ready to embrace such technology. The second part of the study was the survey questionnaire which was distributed to about 480 employees of all levels in the twelve ministries to see how much they know about information technology and e-government to determine what these employees need most to start using this technology. Only 382 participants replied to all questions in the survey and the rest filled only parts of the surveys; therefore, they were omitted because of missing answers which might have changed the outcome, and may have led to false analysis and led to wrong conclusions.