团队冲突对团队创造力的影响：基于斯里兰卡电信产业的实证研究

摘要

组织越来越依赖团队来创造性地应对快速变化的市场需求。但与此同时，当人们在团队情境中工作时，冲突又不可避免地会发生。团队冲突-团队创造力关系已经成为组织科学中重要的研究。本研究的主要目标就是考察情境因素对团队冲突-团队创造力关系的影响。研究检验了合作性冲突管理风格、任务互依性、团队内竞争对任务和关系冲突与团队创造力关系的调节效应以及信息寻求、情感承诺的中介效应。基于此，本研究对来自斯里兰卡电信和服务公司的89个团队发放了问卷。研究对量表的信度、评分者一致性和组内相关进行了检验。本模型验证关于变量之间关系的调节效应、中介效应和有调节的中介效应。通过描述性统计、相关分析和回归分析以验证这些关系。结果表明任务冲突对团队创造力的关系并不显著，但关系冲突却显著地负向影响团队创造力。与调节和中介效应假设一致，任务互依性调节了任务冲突与信息寻求及团队创造力之间的关系。此外，信息寻求中介了任务冲突与团队创造力之间的这一调节作用。结果同样表明情感承诺中介了关系冲突与团队创造力之间的关系，并且团队内竞争调节关系冲突对情感承诺和团队创造力的作用。最后，研究证实情感承诺中介了关系冲突与团队创造力之间的调节效应。除此之外，结果证实了合作性冲突处理风格没有调节任务冲突与团队创造力的关系但调节了关系冲突与团队创造力的关系：当合作性冲突管理风格较高时，关系冲突对团队创造力的负面效应更弱。基于以上结果，讨论了本研究的理论与实践意义。
　　本研究结果表明团队冲突与团队创造力的关系具有较强的跨情境的稳定性。合作的冲突管理风格、任务互依性、团队内竞争对团队创造力有直接的重要影响。因此，增加合作的冲突管理方式、任务互依性，或者降低团队内竞争有助于增加团队创造力。信息寻求和情感承诺中介了这些交互效应。此外，由于组织希望从冲突中获益，探索增加团队创造力的方法至关重要。因此，提高合作的冲突管理方式、任务互依性，降低团队内竞争，管理好团队内部的关系冲突和任务冲突是提升团队创造力的有效的方法。

目录

封面

声明

中文摘要

英文摘要

目录

LIST OF TABLES

LIST OF FIGURES

CHAPTER I

1. Introduction

2. Background of the Study

3. Research Problem

4. Research Objectives

5. Justification of the Research Topic

6. Significance and Outcomes of the Study

7. Scope of this study

8. Structure of the Thesis

CHAPTER II REVIEW OF RELATED LITERATURE

2.0 Introduction

2.1 Definition and Nature of Conflict

2.2 Types of Team Conflicts

2.3 Definition of Creativity

2.4 Creativity and Innovation

2.5 Matrix of Creativity Types

2.6 Theories of Creativity

2.7 Empirical studies on individual and Team Creativity

2.8 Conflict and Team Creativity

2.9 Organizational Culture and Creativity

2.10 Culture Related Studies in Sri Lankan Context

2.11 Empirical Studies Related to Team creativity

CHAPTER III CONCEPTUAL MODEL, FOCUSED LITERATURE REVIEW AND HYPOTHESES

3.0 Introduction

3.1 Proposed Conceptual Model

3.2 Theory and Hypotheses

3.3 Task conflict, Task interdependence, Information Search and Team

3.4 Relationship conflict, Affective commitment, Team competition and

3.5 Task Conflict, Relationship Conflict, Collaborative Conflict

3.6 Chapter Summary

CHAPTER IV RESEARCH METHODOLOGY

4.0 Introduction

4.1 Method

4.2 Research Sample design, participant and over view of the study

4.3 Questionnaire

4.4 Measures

4.5 Inter-rater Agreement for Team Level Analysis and intra class correlation

4.6 Control Variables for this study

4.7 Data Analysis

4.8 Chapter summary

CHAPTER V RESULTS

5.0 Introduction

5.1 Results

5.2 Within-group Agreement and Intra-class correlation

5.3 Scale Reliability of each variable at individual Level

5.4 Descriptive Statistics of Studied Variables

5.5 Inter Correlation Matrix of the Studied Variables

5.6 Testing Moderators and Mediators Effect on Dependent Variables

5.7 Testing Hypotheses

5.8 Testing the Effect of Relationship conflict, Affective Commitment and Team competition on Team creativity

5.9 Testing the Moderation Effect of Collaborative Conflict Management

CHAPTER VI GENERAL DISCUSSION CONCLUSION

6.0 Introduction

6.1 Findings and Discussions

6.2 Limitations, Future Research Direction, Managerial Implication and Conclusion

致谢

参考文献

APPENDIX \(A\):Publications

APPENDIX \(B\):Questionnaire

APPENDIX \(C\):Regression Analysis Results