Person-to-Person Communications: Models and Applications

摘要

When we talk, listen, read or write email, or leave or listen to voicemail, we're communicating person-to-person. Whenever we do that, we take risks. We risk misunderstanding, offense, and confusion. So much can go wrong that it's impractical to learn how to fix it after the damage is done. When things do go wrong, the costs can be unbearable. Careers can founder; new products and even companies can fail. It's far better to minimize the occurrence problems altogether. If everyone understands how communications fail, they can frame communications to avoid problems. Attendees learn a model of communications that can help them avoid the ditches. Virginia Satir, a family therapist who applied systems thinking to human relationships, originated the model. But we need access to what we know in those intense moments when we're most likely to slip, and least likely to remember what we've learned. That's why, in this session, we use an interactive learning model that is both effective and fun. Of all the stressful situations we encounter at work, one of the most difficult is saying no to power. We'll show how to apply the techniques we learn to that very tricky situation.