Proposing a new solution implies an underlying prediction that the design will succeed in its direct purposeand will minimize unintended negative consequences. These consequences could happen immediately orslowly through a cascade of changes as the system adapts to the new work patterns that the solutionrequires. Human Factors Engineering (HFE) has a long and storied history of being consulted after animplementation goes badly, but HFE practitioners are often not able to meaningfully impact the design ofthese solutions before implementation. Our panel will share exemplar cases in which HFE was not initiallyinvolved, but ultimately contributed to effective solutions. The purpose of sharing these stories is threefold:(1) to provide examples of successful healthcare interventions, (2) to provide evidence and guidancefor practitioners who are trying to influence their organizations earlier in the design process, and (3) to spurour community to share our stories more widely.
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