How to Stop Writing Documentation and Start Working for Your Users

摘要

How do you stop writing documentation and instead give people the information they need to use a product? You start by understanding your users: their level of expertise, the tasks they need to accomplish, and the problems they are likely to run into. Then you can help them do their work by presenting the information from their point of view and focus ing on real tasks, rather than product functions. With this background, you can develop information that is easy to understand, easy to find, and visually effective.