• Introduction of EFR - Company information - Smart Metering experiences • Preplanning, scheduling and overall project management - Some issues to consider when starting a Smart Metering project - Technical challenges and conclusions for project execution • Mobilising the skill sets and ground workers - Definition of skill sets - Field service planning, in-/out-sourced work • Eliminating impact to the customers and the utility companies - organisational aspects with customer interaction - Smart Metering impact to business processes • Costs drivers and reasons for delay - Hidden costs of Smart Metering roll outs - Critical impact of roll out problems for the project schedule • Challenges during installation - Challenges along the roll out processes - Technical problems with equipment / on-site conditions • Final Conclusions - Lessons to be learned
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