Computer systems in the form of tools for specific functions within a work environment are becoming increasingly common. Because the users are not computer experts, and because the introduction of the new tools can dramatically change their tasks, problems arise. It is argued that even if the proper design of the MMI is very important, this will not solve all the problems. More basic problems concern what functions should be included in the system and how the users can understand what the system can do in different work situations and how the response should be evaluated in the context of the work situations. This is demonstrated by experiences from application projects. It is concluded that more research must be devoted to these problem areas. Another important result is the fact that the possibilities to develop more generally applicable computer based tools are limited. Adaption to local circumstances and needs is usually a necessity.
以工具形式用于工作环境中的特定功能的计算机系统正变得越来越普遍。因为用户不是计算机专家,并且因为新工具的引入可以极大地改变他们的任务,所以出现了问题。有人认为,即使MMI的正确设计非常重要,也不能解决所有问题。更基本的问题涉及系统应包含哪些功能,以及用户如何理解系统在不同的工作情况下可以做什么,以及在工作情况下应如何评估响应。应用项目的经验证明了这一点。结论是,必须对这些问题领域进行更多的研究。另一个重要结果是,开发更通用的基于计算机的工具的可能性受到限制。通常必须适应当地情况和需求。 P>
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