A global research programme is being undertaken to investigate the actual costs and charges, formal and informal, of obtaining a water connection in urban areas. The output of this research will contribute to understanding how programmes and pricing structures to subsidize water supply for the poor can help if only the rich can afford to 'enter the water shop', that is can afford to pay for the high cost of the initial connection. Reference is made to the benefits to be gained from a household connection, in terms of reductions in infant morbidity as well as sustainable livelihoods. Recommendations are made as to appropriate strategies for utilities to consider in enabling new connections.
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