Knowledge Management and Collaboration - Analysis of the Siemens Healthcare Consulting Group

摘要

For consulting companies, the knowledge generated and shared in the organization represents the core service. The effective usage of available as well as the quick production of new knowledge for the solution of customer problems within the consulting process represents a major challenge. Customers expect high problem solving competence, empathy for the situation and reliability in handling consulting projects in the course of the consultation service. Consequently, comprehensive customer satisfaction along with economic project execution through effective knowledge management and collaboration is a crucial factor for the success of a consulting project and consulting services.