Preliminary Study on Risk Management in E-Government Outsourcing Projects

摘要

Electronic Government (E-Government) in Malaysia is one of the seven flagships introduced to accelerate the objective of Vision 2020. It is the intention of e-Government to improve the internal government's operation and its delivery services to Malaysian. Most e-Government projects in Malaysia are outsourced to service providers. There are many risks involved with outsourcing and managing those risks should be seen as one of the critical success factor in project success. Therefore, this paper discusses the phase and the performance of risk management practices in IT outsourcing. A set of questionnaire was distributed to government agencies to assess their risk management practices. The result showed that out of 10 government agencies, only three practice risk management and subsequently succeeds in managing their IT outsourcing project. The findings showed that the consequences of not practicing risk management will result in poor controlling and managing of IT outsourcing projects. Based on the findings, future empirical and exploratory survey will be conducted to support the findings of the pilot study.