At present, China's logistics industry is developing rapidly, but customer satisfaction is growing slowly. In order to solve the problems of goods damage, loss, delay and so on that cause users' dissatisfaction, foreign enterprises have begun to try to solve the problems such as information opacity, unclear rights and responsibilities, and difficulty in believing in customers in the current transportation with blockchain technology. This paper shows the actual cases of IBM, Walmart, Insurwave and other enterprises, and shows that the blockchain technology can not only make the transportation process transparent, intelligent and sustainable, but also make the user trust rise sharply, improve consumer satisfaction, and provide reference for solving the problem of stagnant growth of user satisfaction in China's logistics industry.
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