Preface

摘要

This edited book is intended for use by students, academics and practitioners who take an interest in outsourcing and offshoring of information technology and business services. The book offers a review of the key topics in sourcing of services, populated with practical frameworks that serve as a toolkit for students and managers. The range of topics covered in this book is wide and diverse, offering various perspectives on the employment of digital technologies in the context of sourcing services. More specifically, the book examines sourcing decisions and management practices around digital platforms, robotic process automation and blockchain, giving specific attention to digital aspects of innovation in sourcing. Topics discussed in this book combine theoretical and practical insights regarding challenges that industry leaders, policy makers and professionals face or should be concerned with. Case studies from various organizations, industries and countries are used extensively throughout the book, giving it a unique position within the current literature.