Implementing E-Public Service in North Sumatera: Prospects and Challenges

摘要

This article explores the implementation of e-public service in Binjai city in North Sumatra by focusing on both the contributions of integrating ICT in public service delivery and institutional challenges facing the government of Binjai city in improving the quality of public service delivery in Binjei city. It demonstrates the gap between the disposition of implementers and the provision of infrastructure, knowledge and capacity have significantly obstructed the achivement of local government in implementing various electronic based service delivery programs. It recommends that intensive dissemination of information on the goals and processes of e-Musrenbang to all segments of the community is urgently required.