Evaluation about Passenger Satisfaction Degree of Wuhan-Guangzhou High-speed Rail Based on SPA

摘要

As far as Wuhan-Guangzhou high-speed rail put in operation, except for holidays, the passenger load rate is low, facing huge market risk. This paper explores the passenger satisfaction of Wuhan-Guangzhou high-speed rail, based on SPA (Set Pair Analysis) theory and combined with practice. To analyze the impact factors of passenger satisfaction, a in-depth investigations was made on Wuhan-Guangzhou high-speed rail. After the investigations, the date collected is processed by software named SPSS. Then, through using the method of SPA, passenger satisfaction evaluation model is built. Therefore, we can estimate the passenger satisfaction levels of Wuhan-Guangzhou high-speed rail by the model. The results can provide a reference for the management of Wuhan-Guangzhou high-speed rail, but also a basis for scientific decisions.