SMS has been arguably the most popular wireless data service for cellular networks. Due to its ubiquitous availability and universal support by mobile handsets and cellular carriers, it is also being considered for emergency notification and other mission-critical applications. Despite its increased popularity, the reliability of SMS service in real-world operational networks has received little study so far. In this work, we investigate the reliability of SMS by analyzing traces collected from a nationwide cellular network over a period of three weeks. Although the SMS service incorporates a number of reliability mechanisms such as delivery acknowledgement and multiple retries, our study shows that its reliability is not as good as we expected. For example the message delivery failure ratio is as high as 5.1percent during normal operation conditions. We also analyze the performance of the service under stressful conditions, and in particular during a "flash-crowd" event that occurred in New Year's Eve of 2005. Two important factors that adversely affect reliability of SMS are also examined: bulk message delivery that may induce network-wide congestion, and the topological structure of the social network formed by SMS users, which may facilitate quick propagation of viruses or other malware.
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