Research on Configuration and Innovation of Service Supply Chain:A Case Study

摘要

Service Supply chain is a new research concern in supply chain management.This research described the configuration and characteristics of service supply chain based on the case study of Shanxi Blower Company.With the comparison between the manufacture supply chain and the service supply chain,the insights provided by this research suggested that service supply chain was reflected on three aspects,that is,network structure,business process and management component.Combining this theory with results of the case study,we figured out the key factors of service integrator as follows: high level of credit and capability,searching for integration opportunity and complex benefit,establishing better social capital,controlling product supply chain and focusing on financing and capital management.Then,here we validated this new model for service supply chain and might supply certain instruction on the operation and management for the service integrators.