Research on Problems and Countermeasures of Doctor-Patient Communication from the Perspective of Interpersonal Communication

摘要

In this paper, we discuss problems in the process of doctor-patient communication through observational and in-depth interviewing method, from the perspective of interpersonal communication. The study find that cognitive dissonance, a lack of communication opportunities and interpersonal skills in medical workers, as well as negative emotions caused by them are the aim barriers for communication between each other.in view of this finding, this paper put forward some suggestions, such as using new technology to innovate doctor-patient communication form, paying attention to psychological and emotional interaction.