Business evaluation of information communication technology projects in Southern Africa: The case study of Lesotho Revenue Authority

摘要

Historically, in the Southern Africa, information communication technology (ICT) projects have been deemed successful whenever they were delivered on time, within budget, and according to the specification, without much concern as to whether or not the investment yielded any measurable business improvements. Such project evaluation procedures do not take into account that an ICT project is a business investment subjected to making business sense to the organization, and should, at least contribute positively to the bottomline. Due to the lack of a business framework for evaluating ICT projects, all projects meeting project management evaluation criteria were assumed to have contributed positively to business of the organization in terms returns on investment and operational efficiency.