Implementation of Billing System for x-play services of Telecom Operator with Resource Development Management Process

摘要

Implementation of Billing system in Telecom Operator is one of the most challenging operations that each Telecom Operator has to implement. This operation is particularly important if the Billing system is used for x-play services of Telecom Operator. X-play service includes IPTV, VoIP, Internet and Mobile Telephony. Something what is particularly important is to choose the right IT Service Management standard or process from this standard that is needed to implement this system. Most widely used standard in the telecommunications industry is eTOM standard and implementation of this system falls under the strategy and under the Resource Development & Management Process. This document describes the development of the Billing system for the x-play service of Telecom Operator by using principles of the Resource Development & Management Process. The conclusion of the paper should show how successful is the proposed model of Billing system after its implementation in a Telecom Operator in Bosnia and Herzegovina.