Ad-Hoc Adaption of Subject-Oriented Business Processes at Runtime to Support Organizational Learning

摘要

Current Business Process Management Solutions focus on the definition of an exact description of a business process to be executed as a workflow. But business reality does not fit into deterministic designed models and sometimes it requires unpredicted tasks, differing from the predefined process model, to achieve an optimal result. Subject-oriented business process management (S-BPM) enables people, who are directly involved in a workflow, to represent their processes from an individual view and define the interaction with others through message exchange. Such a subject oriented model can be interpreted as workflow and executed on a workflow engine. This paper introduces an approach how S-BPM based workflow instances can be modified during runtime to give individual workers the possibility to deal with unpredicted events and shows how such a solution supports organizational learning.